FAQ

What are your payment options?

In general, all items in our shop are priced in US dollars with equivalent pricing in NZ dollars, GBP, or Euros, depending on your location. We (including our Etsy and Gumroad stores) accept all major credit cards, Apple Pay, and Paypal. You can choose how you want to pay at the checkout.

Do you ship overseas?

All orders are shipped from New Zealand. We offer international delivery all around the world. We offer fixed shipping rates based on your location. Shipping cost is added to your order at checkout, once you enter your delivery address. All shipping costs are listed on the shipping page.

How long does shipping take?

Shipping delivery estimates are listed on the shipping page. Please note that shipping cut off times are 11am GMT time on business working days.

I’ve entered the wrong shipping address. What can I do?

Please send an email to loading... immediately and tell us the correct delivery address. If your order has not been dispatched we will be able to amend this for you. Please note this may not always be possible as we aim to dispatch orders as soon as possible.

How can I cancel my order?

If you wish to cancel your order before it has been dispatched then please send an email to loading... immediately. If your order has been dispatched we will be unable to cancel the order.

What’s the difference between buying from Maitri or from our partner stores?

When you buy from Etsy or Gumroad, you will need to create an account and your purchases are stored in your account area. Additionally, we pay Etsy’s and Gumroad’s fees.

For our digital products, when you purchse from our store, you receive a unique download link in your email which never expires. You do not need to create an account, but you will need to retain the email to access your purchases.

I previously purchased digital products, but I lost the order email. How can I access my purchases?

No worries, send an email to loading... from the email address you used with the purchase and we’ll get you a link to re-download your files.

If you purchased our products from Gumroad, you can retrieve your account details from them.

What is your return policy?

See our returns policy.